Refund Policy

Overview

Seedance3 ("we," "our," or "us") provides AI-powered video and image generation services through subscriptions and credit packages. This Refund Policy explains when refunds may be requested. It forms part of our Terms of Service. Where mandatory law provides additional rights, that law controls.

Subscription Refunds

Because our digital services are intangible and delivered immediately, subscription fees are generally non-refundable.

Only a first-time subscriber may request a full refund within 7 calendar days after the first subscription charge if no more than 5% of the credit allocation for that subscription plan has been used.

Renewal charges and subscribers who have previously held a paid subscription are not eligible for this first-time-subscriber guarantee.

Credit-Package Refunds

You may request a full refund for a separately purchased credit package within 7 calendar days after purchase only if no credits from that package have been used.

Once any credits from a credit package have been used, no refund is available for that package, including for its remaining unused credits. We do not provide partial refunds for unused credits after any credits from that package have been consumed.

Non-Refundable Situations

Except where required by applicable law, refunds will not be issued when:

• A subscription request does not meet the first-time-subscriber, 7-day, and 5%-usage conditions above;
• A credit-package request is made more than 7 calendar days after purchase;
• Any credits from the credit package have been consumed;
• A request cites dissatisfaction with generation quality after applicable credits have been used; or
• A request seeks a partial refund for remaining credits after eligible credits have been used.

If an eligible generation task fails, Seedance3 may return the credits associated with that failed task under the applicable product flow. A credit return is not a cash refund.

How to Request a Refund

Email support@seedance3.lol with:

• Your registered email address;
• Your order or transaction ID;
• The date of purchase; and
• The reason for your refund request.

We will review eligible requests and process approved refunds within 5–10 business days. Approved refunds will be returned to the original payment method used for the purchase.

Contact Us

For questions about this Refund Policy, contact support@seedance3.lol.